Citizens Advice Bureau India is focused significantly on customer business, which puts us together as an exquisite choice for our customers.

Our motto is always to serve our customers on priority basis. We take very less time to get back to you with a solution. Every effort of ours is initiated towards quick fixing your problem. But still if it is felt that your problem is not taken care of as per the procedure then you can request for your money back within 30 days of submitting your project or complaint at our website.

We make every sincere effort to fix your problem and in case if you are asking for your money back, then it is expected from you to explain and prove your point of dissatisfaction, for which we have to return your money. It is ensured that if we will find your point of explanation valid for your refund, then you will be entitled for either a cash-back or a credit note after the appropriate deductions.

We also expect that at the time of submitting your project proposal or complaint at our site, you have provided us with all the relevant and honest information in regard to your case or requirement. If, at any point of time, the information provided by you, is found to be incorrect, your case will not be entertained further for any proceedings and you will not eligible to ask for any return of money. The amount you have paid for initiating the action would be forfeited by our company.

No Refunds/Exchanges:

In case of products, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us via e-mail at helpdesk@citizensadvicebureau.co.in with details of the product and the defect. You can send the item you consider defective to: Citizens Advice Bureau India, B-24, Metro Vihar, Laxmi Nagar, New Delhi-110092, India

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us via e-mail at helpdesk@citizensadvicebureau.co.in

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us via e-mail at helpdesk@citizensadvicebureau.co.in with details of the product and the defect. You can send the item you consider defective to: Citizens Advice Bureau India, B-24, Metro Vihar, Laxmi Nagar, New Delhi-110092, India

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Payment against some services as listed below are non-refundable and non-exchangeable. These include:

  • Membership Fees
  • Consultation Fees
  • Professional Fees
  • Training Fees
  • Online Courses Fees
  • Third Party Consultation Fee
  • Administration Charges
  • Facilitation Fee

Shipping

To return the item you purchased, please mail it to:Citizens Advice Bureau India, B-24, Metro Vihar, Laxmi Nagar, New Delhi-110092, India

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.